Shipping policy
We aim to get your Strutz gear out the door quickly and delivered without hassle.
⏱️ Order Processing
- Orders are typically processed within 1–3 business days
- Orders are not processed on weekends or holidays
- During high-volume periods (launches, sales, holidays), processing times may be slightly longer
Once your order ships, you’ll receive a confirmation email with tracking details.
🚚 Shipping Times
Shipping times are estimates, not guarantees.
Estimated delivery times (U.S.):
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
Actual delivery time depends on the carrier and destination.
📍 Tracking Your Order
Once your order ships, you’ll receive a tracking link via email so you can follow your package every step of the way.
⚠️ Delays, Lost, or Stolen Packages
Once your order is handed off to the carrier, delivery is outside our control.
If your package is:
- Delayed
- Marked delivered but not received
- Lost in transit
Please contact us at support@strutzunderwear.com, and we’ll help you investigate and find a solution.
🏠 Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses
- If an order is returned due to address issues, additional shipping fees may apply for reshipment
📦 Order Changes & Cancellations
We process orders quickly, so we cannot guarantee changes or cancellations after an order is placed.
If you need help, contact us as soon as possible at support@strutzunderwear.com
🌎 International Shipping
- International shipping rates and delivery times vary by destination
- Customers are responsible for any duties, taxes, or import fees
- These charges are not controlled by Strutz and are non-refundable
💸 Shipping Costs
Shipping rates are calculated at checkout based on your location and selected delivery method.
📩 Need Help?
If you have any questions about shipping or your order, reach out to us:
Matt@shopstrutz.com
